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Frequently Asked Questions
Q: Does the price include set up and delivery?
A: No, we do have a deliver and setup charge but in most cases we can waive it if you are a returning customer or if your event is local to our warehouse.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1 hour before the rental time begins. We will call the day before rental and confirm setup times.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean and ready to party when your rental period begins.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. At night you may turn off the blower or in case of bad weather.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash,Check, or Credit Card... However we only take checks from business, churches and schools. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: We definitely understand that things come up and you may need to cancel your rental. We just ask that you cancel 7 days prior to the event date. If you canel after the 7 day period you will not receive a refund on your deposit.
Q: Do you require a deposit?
A: Currently we do require a $30 deposit. You must cancel 7 days prior to your scheduled event in order to receive a refund.
Q: How big are the jumps?
A: All our jumps or bounce houses are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.